Privacy Policy

Davisville Medical Clinic
Effective January 1, 2026

This policy explains how Davisville Medical Clinic handles personal health information, and what this website does and doesn't collect.

Who we are

Davisville Medical Clinic is a medical clinic at 1901 Yonge Street, Unit 4, Toronto, ON M4S 1Y6, and a division of Davisville Medical Centre. Our physicians are health information custodians under Ontario's Personal Health Information Protection Act, 2004 (PHIPA). We follow PHIPA when we collect, use and share your personal health information.

Information we collect at the clinic

When you receive care from us, we collect the information we need to treat you and to bill OHIP. This includes:

• your name, date of birth, address, phone number and Ontario health card number
• your health history, symptoms, test results, prescriptions and the notes your physician writes
• information from other health care providers involved in your care, such as labs, specialists and hospitals

How we use and share it

We use your information to provide and coordinate your care, to bill the Ontario Health Insurance Plan (OHIP), to run the clinic and improve our care, and to meet our legal and professional obligations.

We share your information with other health care providers in your circle of care, such as a laboratory, your pharmacy, or a specialist we refer you to, unless you tell us not to. We share it with anyone else only with your consent, or where the law requires or permits it, for example reporting certain diseases to public health.

We do not sell your information, and we do not use it for marketing.

How we protect it

Your record is kept in a secure electronic medical record system. Access is limited to staff who need it for your care or for clinic operations, and everyone who works here is bound by confidentiality. We keep records for as long as the College of Physicians and Surgeons of Ontario requires, then destroy them securely.

If your information is lost, stolen or accessed without authorization, we will tell you as soon as reasonably possible and report it to the Information and Privacy Commissioner of Ontario where PHIPA requires.

Your rights

• See your record. You can ask for access to, or a copy of, your health record. We may charge a reasonable fee for copies.
• Correct your record. If you think something in your record is wrong, you can ask us to correct it.
• Limit sharing. You can ask us not to share some or all of your information with other providers. We'll explain how that may affect your care.
• Withdraw consent for uses that rely on your consent, at any time.

To make a request, contact our Privacy Officer (below), call 416-483-0102 or ask at the front desk.

This website

This website gives general information about the clinic. It does not ask for or collect your health information.

• No accounts or online booking. You can't create an account or book an appointment online.
• Appointment request form. If you choose to use our appointment request form, we collect the name, phone number, optional email address, preferred date and time, reason for visit and any short note you type. It is emailed to the clinic, used only to contact you about your request, and not used for marketing. Please don't include your health card number or health details in the form.
• No advertising or tracking cookies. We don't use analytics, advertising or social media tracking on this site.
• Server logs. Our web host, Bluehost, automatically records basic technical information when you visit, such as your IP address, browser type and the pages you view. These logs are used to keep the site running and secure.
• Fonts and map. This site loads its fonts from Google Fonts and shows an embedded Google Map, which means Google receives your IP address when a page loads.
• Links to other sites. Links to Google Maps, Facebook, Instagram, Ontario government pages and other sites take you to services with their own privacy policies.

Please don't send health information by email or through social media messages. Email is not secure. Call the clinic about your care, results or prescriptions.

Questions and complaints

Our Privacy Officer handles privacy questions, requests and complaints. Email patientexperience@clinicalhelps.com, call 416-483-0102, or write to the Privacy Officer at 1901 Yonge Street, Unit 4, Toronto, ON M4S 1Y6. Please don't include health details in your email; we'll contact you to follow up.

If you're not satisfied with our response, you can complain to the Information and Privacy Commissioner of Ontario: 2 Bloor Street East, Suite 1400, Toronto, ON M4W 1A8; 1-800-387-0073; ipc.on.ca.

Changes to this policy

We may update this policy. The effective date at the top of the page shows when it last changed.